Privacy Policy

This Privacy Policy explains how KEYNAN Luxury Watches (“KEYNAN”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit keynanwatches.com, contact us, or enquire about a timepiece (together, the “Services”). “You” means any visitor or client whose information we handle.

Please read this policy carefully. By using the Services you agree to the collection and use of your information as described here. If you do not agree, please do not use the Services.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. When we do, we will revise the “Last updated” date above.

What we collect

• Contact details you provide — your name, phone or WhatsApp number and email — when you complete our enquiry form, message us, or otherwise reach out.
• Enquiry details — the references or pieces you are interested in and the content of your messages with us.
• Usage data collected automatically as you browse — device and browser type, approximate location derived from your IP address, and the pages you view — using cookies and similar technologies to keep the site working and understand how it is used.

We do not sell watches online and we do not collect payment-card details through this website. Any transaction is arranged privately and directly with you.

How we use your information

• To respond to your enquiries and provide our sourcing and sales services.
• To arrange authentication, viewing, insured delivery or private hand-over of a timepiece.
• To keep you informed about pieces and availability where you have asked us to.
• To operate, secure and improve the site, and to prevent fraud or misuse.
• To comply with applicable legal obligations.

How we share your information

We treat your information as confidential. We share it only with trusted service providers who help us operate the Services (for example website hosting, messaging and analytics), when you ask or direct us to, or where we are required to by law. We do not sell your personal information.

Cookies

Like most websites, we use a small number of cookies and similar technologies to make the site function and to measure how it is used. Most browsers let you block or delete cookies through their settings; note that some features may not work correctly if you do.

Third-party links

Our site and messages may link to platforms operated by others, such as Instagram and WhatsApp. We are not responsible for the privacy practices or content of those platforms; please review their own policies.

Retention and security

We keep your personal information only for as long as we need it to serve you and to meet our legal obligations, after which we delete or anonymise it. We take reasonable measures to protect your information, but no method of transmission or storage is completely secure, and we recommend you avoid sending sensitive details through insecure channels.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict our use of your personal information, to object to certain processing, or to withdraw consent you have given. To exercise any of these rights, contact us using the details below. We will not discriminate against you for doing so, and may need to verify your identity before we respond.

Children

The Services are not directed to children and we do not knowingly collect personal information from them. If you believe a child has provided us with information, please contact us and we will delete it.

International

We operate internationally, with a presence in Geneva, Dubai and New York. Your information may be processed in countries other than the one you live in, always subject to this policy.